FAQ

It is best to arrive 45 minutes prior to the performance start time. Usually, the doors will open 30 minutes prior to performance start time to allow guests to take their seats. As a courtesy to the other guests and performers, late seating will be held until appropriate moments during the performance.

Because of the intimate and in-the-round nature of some Miami New Drama productions, certain performances may have no late seating.

Please note that there will be no refunds or exchanges for latecomers.

Please arrive early as all performances will begin promptly at the designated start time. Late arrivals will be seated at the discretion of Management, or may be denied entrance once the show has begun.

Exchanges may be available for a different date of the same production, subject to availability. Exchange requests must be received by the box office at least 24 hours before the performance printed on the ticket.

Subscribers can exchange tickets for another performance free of charge.  Single ticket holders can exchange tickets for a $10 per ticket service fee.

Sales are final and non-refundable. Exchanges can be made up until 24 hours prior to showtime for a $10 exchange fee per ticket.

Children ages 5 and under are not permitted to attend Miami New Drama shows. Furthermore, some shows may have stricter age restrictions if the content is deemed to be inappropriate for a specific age range. Please check the details of your show before purchasing tickets for children 18 and under.

Lincoln Road is home to many wonderful restaurants. Click here to view the full list.

Photography and video are welcome in the lobby, theatre before the show begins, and during bows/curtain call. We encourage you to capture your experience, share your photos and videos on social media, and help us spread the word. Tag @miaminewdrama and follow us on Facebook, Instagram and YouTube.

Once the performance begins, photography and video recording are strictly prohibited for the safety of the performers and crew onstage and in accordance with Actors’ Equity Association (AEA) guidelines.

There is nearby street parking along Lenox Ave. Several parking garages are located around the theatre including:

  • LAZ parking located at 1111 Lincoln Road on the corner of Alton and Lincoln
  • Lincoln Road Parking Mall located at 599 17th St. (on 17th St. between Euclid and Pennsylvania Ave).

Park Me and Park Mobile offer parking and payment services via a free app available online.

The Colony Theatre is located on Lincoln Road, which is a pedestrian-only pathway. Guests can be dropped off on Lenox Ave. and the corner of Lincoln Road just a few steps from the Lobby Entrance.

Our theatre meets ADA requirements for wheelchair accommodations and their companions. Please inform the Box Office if you plan to use our wheelchair-accessible seating while ordering your tickets.