Jobs

Miami New Drama is a not-for-profit 501(c)3 professional theater company committed to artistic excellence and groundbreaking work unique to this diverse and extraordinary city, with a vision of theater as a powerful form of social engagement, in residence at the Colony Theatre on Lincoln Road, Miami Beach.

ROLE DESCRIPTION:

Reporting to the General Manager, the box office & member services manager oversees box office operations for Miami New Drama productions, co-productions, and Colony Theatre rentals in addition to supporting the development department through member engagement. This position thrives in a fast-paced environment and is dedicated to providing exceptional customer service, ensuring patrons feel welcomed, informed, and engaged throughout their theater experience.

JOB DESCRIPTION:

• Ensures the smooth daily operation of customer service and sales functions.
• Manages the Spektrix system (ticketing & CRM), member profiles and mailing lists.
• Generates, analyzes, and distributes ticketing, patron, membership, sales, attendance, and engagement reports to support organizational decision-making across departments.
• In conjunction with the Asst. Box Office Manager & associates, serves as the principal on-site box office representative for performances and oversees weekday box office phone and window operations.
• Hires, trains, and supervises additional box office associates, managing the schedule to ensure proper coverage.
• Collaborates with the Artistic team on Opening Night and Special Event invitations and seating.
• Collaborates with the Marketing team on annual revenue forecasting, sales goal tracking, and pricing strategies.
• Coordinates with the Rentals Manager on ticketing and box office logistics for Colony Theatre rental events and external presenters.
• Prepares daily and weekly box office statements for settlement per show/rentals using Miami New Drama’s box office.
• Collaborates with finance and management teams on settlements and royalty statements.
• Reconciles daily box office revenue, cash drawers, and credit card transactions.
• Maintains accurate financial records related to ticket sales, subscriptions, memberships, and group sales.
• Monitors sales trends and provides recommendations to maximize revenue and audience growth.
• Serves as a primary point of contact for escalated patron concerns and accessibility accommodations.
• Reviews and responds to any written complaints related to ticketing.
• Manages contractual, complimentary, house and presenters seat inventory and orders for assigned shows and events.
• Supports donor stewardship efforts through membership management, gift acknowledgment coordination, and patron engagement initiatives.
• Coordinates community engagement ticketing initiatives and manages relationships with community partners and organizations.
• Manages annual subscription & membership renewal campaign.
• Manages group sales and contracting.

JOB REQUIREMENTS

• Fluent English and Spanish (Native fluency strongly preferred)
• Experienced in customer service and member/client relations.
• Strong analytical, organizational, and problem-solving skills.
• Computer skills including but not limited to Word, Excel, Google Workspace.
• Previous supervisory or team leadership experience required.
• Experience working with CRM and ticketing platforms; Spektrix experience strongly preferred.
• Ability to work evenings, weekends, and special events/holidays as required.
• Excellent written and verbal communication skills.

SALARY: $55,000, Full time exempt, commensurate with experience

BENEFITS: 4 weeks paid vacation, maximum 2 concurrent. A company healthcare plan with 50% employer contribution to be presented for option, after 90 days of employment.

START DATE: Immediate

TO APPLY: To apply email resume to jobs@miaminewdrama.org with the subject line “Box Office Manager”

Miami New Drama (MiND) at the Colony Theatre is pleased to offer you the position of House Manager to become a valued member of the theater management team. 

Scope of Work:

All items are executed with the oversight and direction of the Managing Director and Box Office Manager. 

House Manager:

• Oversee hiring and scheduling of a core team of ushers and front of house staff including tracking hours and submitting payroll in a timely manner
• Serve as the primary point of contact for escalated customer service issues and service recovery during performances.
• Manage sales and maintain merchandise products as needed
• Maintain ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with stage manager.
• Ensure the facility is prepared for the audience. Communicating with operations to ensure FOH facilities are show-ready.
• Complete house reports after each performance.
• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
• Assist in the creation of front of house manuals and emergency response documents
• Coordinate with management to ensure all accessibility requirements are followed
• Schedule, train, and supervise FOH ushers
• Make sure we have correct signage and up to date information
• Upkeep the lobby and house
• Be compliant with ADA training/guidelines
• Keep up to date with safety standards and be responsible for the safety of the patrons of the theater
• Work closely with the box office manager to discuss seating needs and address in the moment issues

Qualifications:

• Proficiency in written and conversational English and Spanish is required.
• Preferred Bachelor’s degree in Theater or Hospitality
• A minimum of 2 years’ work experience in theater or hospitality industry
• Strong attention to detail and accuracy is a plus.
• Strong leadership that inspires a high level of work ethic, positive attitude, and collaboration is a plus.
• Excellent organizational and time management skills.
• Superior experience using Microsoft Office Suite & Google Suite
• Strong presentation skills in a public setting; excellent oral and written communication skills is a plus.
• Ability and passion to work inclusively with all ages and diverse populations.
• Experience in conflict resolution and creating a collaborative work environment.
• Able to manage multiple deadline-oriented assignments and projects at any given time. 
• Works effectively both independently and as a collaborative team member.
• Self-direction and high motivation is a plus.
• Must have reliable transportation; a valid driver’s license is required.
• Nights and weekend work is required.
• Ability to lift up to 15 pounds is required.

Availability:

• Part-time 
• HOURLY: $25/hr 
• Approx 5-10 hrs per week non-show and 25-30 per week during show

TO APPLY please email resume to housemanager@miaminewdrama.org with “House Manager Application” in the subject line. 

Miami New Drama is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Miami New Drama is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Miami New Drama are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in our area. Miami New Drama will not tolerate discrimination or harassment based on any of these characteristics. Miami New Drama encourages applicants of all ages.