Jobs

Position Summary

Reporting to the Managing Director, the Director of Development (DoD) will have primary responsibility for developing, managing and deploying MiND’s emerging annual fundraising program comprised of membership, individual giving, institutional support (foundations and corporations), sponsorship and government grants. The Director will also develop and manage any special campaigns. The DoD will be a highly skilled, self-aware and effective manager and fundraiser who has a proven track-record of routinely securing five and six-figure gifts. The DoD will develop, build and steward enduring relationships with major donors and prospects (individuals, corporations and foundations) and government officials.

The DoD will collaborate closely with the MiND Board of Directors and Artistic and Managing Directors in building and managing a top-tier development operation and establishing relationships with the community. Responsible for raising approximately $1.5 to $1.7M in contributed revenue annually through 2023, as well as increasing contributed revenue to $2-2.5M by 2025 and increasing over the next five years based on MINDs financial needs and plans, the DoD will initially be the sole department member leading the fundraising program. However, as MiND achieves its targeted revenue goals it is anticipated that Development will expand.

The DoD will have a history of developing and improving systems and processes to establish a structured and effective fundraising program, create deeper engagement with members and donors and foster greater levels of philanthropic commitment to MiND and a culture of philanthropy throughout the organization. The DoD will be an excellent strategist capable of collaborating with Board and staff in identifying and cultivating donors/prospects from diverse communities and professions and moving transactional supporters into long-term growth relationships with MiND.

ROLES & RESPONSIBILITIES:

Strategic Annual Fundraising Leadership

• Envision, design and execute strategies and tactics to build and advance a strategic fundraising program.
• Develop systems and processes required to support robust fundraising.
• Deploy best practices in using the CRM system to develop, track and advance donor relationships and to analyze data and understand fundraising trends.
• Establish a formal stewardship program including prompt acknowledgment of all gifts and continuing engagement with donors.
• Establish metrics and KPIs to monitor progress.
• Increase annual contributed revenue from current modest base, including restricted and unrestricted support from individuals, government, foundation, and corporate donors.
• Analyze and, if necessary, reimagine the membership program.
• Be a passionate, visible, and informed advocate for MiND, actively seeking opportunities to engage with the broader community and to participate in events that position MiND for improved fundraising and visibility.
• Work in collaboration with the Managing and Artistic Directors to be an effective partner with MiND’s Board in growing fundraising.
• Collaborate with the Managing and Artistic Directors and Board Chair in identifying gaps on the Board and in building a robust candidate pipeline.

Fundraising and Stewardship

• Identify, cultivate, and successfully solicit major gifts from a diverse group of individuals, corporations, and foundations, in collaboration with the General Manager ensuring appropriate stewardship of donors at all levels.
• Increase membership at all levels and develop effective strategies for inspiring new members, retaining existing members, and creating stimulating benefits and programs.
• Cultivate, solicit and steward government grants and funding in close collaboration with the General Manager and Managing Director to meet annual operating requirements as well as to address capital expansion and replacement needs.
• Pitch and secure show and season individual and corporate sponsorships
• Collaborate deeply and frequently with Artistic Director to secure necessary funding for production of new works.
• Invigorate and implement strategic cultivation events to identify and cultivate new donors.
• Oversee development communications and correspondence including a donor newsletter, institutional briefings and reports, donor-facing proposals, and stewardship materials.
• Ensure that resources are properly and efficiently allocated, and that prospect research, outreach, solicitation, and stewardship are expertly executed to ensure all fundraising goals and benchmarks are being met.
• Ensure the strategic use of the CRM system as a tool for development communication tools, coordinating communications with existing and potential donors to ensure the highest level of donor engagement, satisfaction, and expressions of appreciation.
• Manage the day-to-day operations of the development function to ensure that all administrative and operational aspects of development are executed at a high level of quality and efficiency, including the proper oversight of constituent data and donor records

Planning & Team Leadership

• Create an ambitious, comprehensive, written annual development plan and calendar with clearly defined goals, objectives, timelines, and assigned responsibilities.
• Collaborate with the Managing and Artistic Directors and staff to ensure that internal culture, organizational structure, human and financial resources, technology, and operational plans are aligned to support a culture of philanthropy.
• Train, mentor, and support MIND colleagues and the Board in donor and prospect engagement activities, seeking ways to maximize donor participation in MiND’s philanthropic programs.
• Create, manage, and monitor an annual development program budget and track progress through monthly and annual reports.
• Collaborate with the finance team to ensure tracking and documentation of gifts meets organizational and external reporting needs.
• Collaborate with the Managing Director and Board of Directors to plan and execute fundraising and other profile raising events.
• Collaborate with the marketing team to ensure that development materials are unified and consistent with the MIND brand.
• Demonstrate and adhere to ethical fundraising principles set forth in the Association of Fundraising Professionals Ethical Standards and Principles

JOB REQUIREMENTS

Traits and Characteristics
The DoD will be an experienced development professional with demonstrated capacity to build a strategic program and achieve ambitious contributed revenue goals. A confident fundraiser and self-starter with sound judgment and strong organizational skills, he/she will be knowledgeable of strategies and best practices and willing to work as the sole Development staff member. Energized by working in the community, the DoD will be a passionate, visible, and informed advocate for MiND who can effectively engage existing and potential supporters in MiND’s mission and programs. The DoD will have with an appreciation for theater and a willingness to attend evening and weekend performances and events, as well as attend meetings offsite and outside regular 9-5 business hours. Comfortable balancing both relationship-oriented and task-focused responsibilities, the DoD will structure compelling opportunities for support to positively impact MiND’s long-term success. The DoD will have the ability and cultural competence to build authentic relationships with people from diverse backgrounds.

Other key competencies of the role include:

• Time and Priority Management – The ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
• Fiscal Responsibility – The skills to ensure departmental fiscal responsibility, to identify areas of cost efficiency while meeting the demands and expectations of members and donors.
• Problem Solving – The aptitude to define, analyze, and diagnose the key components of a problem to formulate a solution.
• Personal Accountability – The strength to be answerable for personal actions.

Qualifications
A bachelor’s degree is required with three to five years of nonprofit fundraising experience or similar translatable practice. Experience in a cultural institution is beneficial along with a working knowledge of all areas within development, including major gifts, annual giving, membership, corporate and foundation giving, planned giving, campaigns, and research. Experience raising funds in south Florida is a plus. Excellent written and verbal communication skills are necessary, as are strong computer skills and knowledge of CRM systems (MiND uses Spektrix).

Compensation and Benefits
MiND provides a competitive compensation, with a salary range starting at $75,000, commensurate with experience, coupled with a package of benefits including health plan with 50% employer contribution, vacation and PTO.

MiND’s Commitment to Diversity, Equity and Inclusion
Miami New Drama is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Miami New Drama is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Miami New Drama are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in our area. Miami New Drama will not tolerate discrimination or harassment based on any of these characteristics. Miami New Drama encourages applicants of all ages.

Procedure of Candidacy
Please send a resume and cover letter responsive to MiND’s mission to nickrichberg@miaminewdrama.org

Miami New Drama (MiND) is the largest bi-lingual theatre company in the US. Established in 2015, MiND believes in the transformative power of theatre as a tool for change, empathy, reflection and exploration. MiND produces stage works that are in conversation with Miami’s unique multicultural and multilingual community and is relevant to national discourse for social change. Since 2016, MiND has served as resident company at the historic Colony Theatre on Lincoln Road in the heart of beautiful South Beach. MiND maintains an annual budget of $4-5 million.

BASIC FUNCTION:
The box office & member services manager oversees box office operations for Miami New Drama productions, co-productions, and Colony Theatre rentals in addition to supporting the development department through member engagement. This position thrives in a fast-paced environment and is energized by creating exemplary customer service making prospective patrons feel welcomed and informed about their theater experience.

RESPONSIBILITIES:

• Ensures the smooth daily operation of customer service and sales functions.
• Manages the Spektrix system (ticketing & CRM), member profiles and mailing lists.
• Providing and analyzing data as needed by individual departments, including management and development.
• Serves as principal, on-site box office staff for performances and weekday box office phone and window operations.
• Collaborates with Artistic team on Opening Night and Special Event invitations and seating.
• Hires, trains, and supervises additional box office associates, manages the schedule to ensure proper coverage.
• Prepares daily and weekly box office statements for settlement.
• Collaborates with finance and management teams on settlements and royalty statements.
• Compiles and evaluates all sales data including individual walk-ups, internet, call center, and subscriptions.
• Resolves formal ticketing complaints from patrons.
• Reviews and responds to any written complaints related to ticketing.
• Manages contractual, complimentary, house and presenters seat inventory and orders for assigned shows and events.
• Collaborates with development and management teams on gift acknowledgment.
• Conducts outreach to community groups for complimentary ticket initiatives.
• Manages annual membership renewal campaign.
• Manages group sales and contracting.

JOB REQUIREMENTS

• Fluent English and Spanish (Native fluency preferred)
• Experienced in customer service and member/client relations.
• Well organized and able to multitask.
• Computer skills including but not limited to Word, Excel, Google Workplace.
• Previous Box Office experience a plus, specifically with Spektrix or Tessitura.

SALARY: $40,000 plus healthcare benefits & paid vacation – Commensurate on experience

START DATE:  Immediate

TO APPLY: To apply email resume to info@miaminewdrama.org with the subject line “Box Office Manager”

SALARY:  $15.00 per hour

EMPLOYMENT TYPE:  Part time

JOB DESCRIPTION:

Miami New Drama at the Colony Theatre is currently accepting resume submissions to fill open Usher positions for the season.

JOB REQUIREMENTS:

This position must be comfortable interfacing with audience members, have excellent customer service skills, and be able to respond in case of an emergency.

Tasks include setting up the auditorium to welcome audiences, directing patrons to their seats, enforcing all front of house audience rules (i.e. cellphone usage), and provide great service to guests.

TO APPLY:  Please email PDF resume to housemanager@miaminewdrama.org  with “Usher” in the subject line.