Jobs

Miami New Drama (MiND) at the Colony Theatre is pleased to offer you the position of House Manager to become a valued member of the theater management team. 

Scope of Work:

All items are executed with the oversight and direction of the Managing Director and Box Office Manager. 

House Manager:

• Oversee hiring and scheduling of a core team of ushers and front of house staff including tracking hours and submitting payroll in a timely manner
• Serve as the primary point of contact for escalated customer service issues and service recovery during performances.
• Manage sales and maintain merchandise products as needed
• Maintain ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with stage manager.
• Ensure the facility is prepared for the audience. Communicating with operations to ensure FOH facilities are show-ready.
• Complete house reports after each performance.
• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
• Assist in the creation of front of house manuals and emergency response documents
• Coordinate with management to ensure all accessibility requirements are followed
• Schedule, train, and supervise FOH ushers
• Make sure we have correct signage and up to date information
• Upkeep the lobby and house
• Be compliant with ADA training/guidelines
• Keep up to date with safety standards and be responsible for the safety of the patrons of the theater
• Work closely with the box office manager to discuss seating needs and address in the moment issues

Qualifications:

• Proficiency in written and conversational English and Spanish is required.
• Preferred Bachelor’s degree in Theater or Hospitality
• A minimum of 2 years’ work experience in theater or hospitality industry
• Strong attention to detail and accuracy is a plus.
• Strong leadership that inspires a high level of work ethic, positive attitude, and collaboration is a plus.
• Excellent organizational and time management skills.
• Superior experience using Microsoft Office Suite & Google Suite
• Strong presentation skills in a public setting; excellent oral and written communication skills is a plus.
• Ability and passion to work inclusively with all ages and diverse populations.
• Experience in conflict resolution and creating a collaborative work environment.
• Able to manage multiple deadline-oriented assignments and projects at any given time. 
• Works effectively both independently and as a collaborative team member.
• Self-direction and high motivation is a plus.
• Must have reliable transportation; a valid driver’s license is required.
• Nights and weekend work is required.
• Ability to lift up to 15 pounds is required.

Availability:

• Part-time 
• HOURLY: $25/hr 
• Approx 5-10 hrs per week non-show and 25-30 per week during show

TO APPLY please email resume to housemanager@miaminewdrama.org with “House Manager Application” in the subject line. 

Miami New Drama is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Miami New Drama is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Miami New Drama are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in our area. Miami New Drama will not tolerate discrimination or harassment based on any of these characteristics. Miami New Drama encourages applicants of all ages.

Basic Function

The Media & Communication Coordinator oversees Miami New Drama’s day-to-day marketing execution, with a primary focus on capturing and producing organic social media content. This role is responsible for creating, editing, and posting engaging content across Instagram, Facebook, and YouTube to drive ticket sales and audience growth.

This is a hands-on position requiring someone comfortable filming rehearsals and events, interviewing artists, editing short-form video, writing compelling captions, and posting consistently in real time. The Marketing Manager works closely with the Artistic Director, Managing Director, Development, and Box Office teams to support campaign goals and ensure cohesive messaging across all platforms.

Positions Directly Supervised:

• Video/Photo/Marketing Contractors and Vendors

Essential Job Functions:

• Proven experience managing and growing social media accounts for a brand or organization, with strong hands-on content creation (photo, video, editing) and measurable results.
• Capture and produce engaging, on-brand video and photo content for organic social media (Instagram, Facebook, YouTube).
• Provide timely coverage of rehearsals, performances, special events, and behind-the-scenes moments.
• Write compelling captions and publish content consistently to support ticket sales and audience engagement.
• Track and report on engagement, reach, and conversion metrics; adjust content based on performance insights.
• Must be available to work occasional evenings and weekends for performances, events, and press opportunities.
• Collaborate with the Development team to support donor-facing events and fundraising visibility.
• Assist in managing marketing budgets and preparing performance reports.
• Coordinate marketing campaigns alongside contracted agencies and external vendors.
• Support email creation, list segmentation, and audience targeting efforts.
• Monitor ticket sales trends with the Box Office team and assist in promotional campaign execution.
• Serve as the internal liaison to the company’s PR firm, coordinating press materials, approvals, and outreach efforts.
• Coordinate press materials including press releases, bios, headshots, and production photography.
• Oversee execution of printed collateral, venue signage (including marquee updates), and production programs with designers and vendors.
• Assist in planning and executing promotional events, opening nights, talkbacks, and community engagement initiatives.
• Contribute creative marketing ideas in collaboration with senior leadership.

Job Requirements

Knowledge, Skills, and Abilities:

• 3-5 years of experience in a marketing position or related field. Management experience preferred. Arts and culture experience preferred.
• Excellent oral and written communication skills as well as the ability to handle multiple tasks, be highly organized, self motivated and give great attention to detail.
• Strong negotiation and creative problem solving skills.
• Exceptional interpersonal skills, comfortable engaging with a wide range of personalities and stakeholders including patrons, board members, donors, media representatives, artists, and community partners.
• Very strong computer skills and knowledge using primarily Google Suite, Canva, Adobe Express and/or Creative Suite, Word and Excel are a necessity.
• Portfolio links required.

Minimum Education/Experience Preferred:

• Bachelor’s Degree in Marketing, Theater, Arts Administration, or related field preferred.
• 3-5 years of professional work experience ideally in a marketing position.
• Fluent spoken English & Spanish. Fluent written Spanish strongly preferred
• Experience in commercial and non-profit theater environment is a plus

SALARY: $50,000.00 – commensurate with experience.

BENEFITS: Competitive FT health and vacation options.

TO APPLY:  Please use your cover letter to tell us about what you hope to bring to this role, and how your background and experience responds to the desired skills and qualities. To apply, Please send a resume and cover letter to jobs@miaminewdrama.org. Your cover letter should be responsive to MiND’s mission and include relevant experience, including any direct experience you’ve had with similar roles and institutions. No phone calls, please.

Miami New Drama is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Miami New Drama is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Miami New Drama are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in our area. Miami New Drama will not tolerate discrimination or harassment based on any of these characteristics. Miami New Drama encourages applicants of all ages.