1. Try refreshing your browser. Don’t forget to click the play button after it reloads.
2. Make sure all your tabs and additional windows are closed. You should only have the video window open.
3. Try switching to a different browser.
4. Try using the browser under ‘incognito/private’ mode.
5. Try disabling an ad-blocking software or browser plugins
6. Try a different device.
7. Go to speedtest.net and test your internet bandwidth. You’ll want at least 2Mbps to view the video.

The platform works on mobile phones, computers, tablets and smart TVs (with a web browser). If you have any of those, you can watch!

 Easily stream to your smart TV using a TV code! Follow these simple steps:

1. Open http://overture.plus/tv on your TV web browser and look for your 6-digit TV code (in the box at right).
2. Click the performance link from your e-mail confirmation.
3. Once your performance link is open, look in the gray footer bar for a field to enter your 6-digit TV code.
4. Your stream will begin playing on your smart TV!

We’d love for you to cast the show to your big screen! The easiest option is to use Chrome Casting, AirPlay or screen mirroring to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer to the TV.

If your TV can access a web browser, you can open that browser and log into your email. From there, you can open the email we sent you and click on your link to stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device.

Here is a list of steps for some common casting/streaming setups.

Unfortunately, due to the sheer number and variations of smart TVs and smart TV software, we aren’t able to troubleshoot individual hardware issues.

You’ll receive a Performance Confirmation email with a custom link to a password-protected site once you purchase your ticket. Use your custom link to watch on your laptop, tablet, mobile device—or mirror the show to your smart TV. Can’t find your e-mail confirmation? Be sure to check your junk/spam folder! If you have questions, please email us boxoffice@miaminewdrama.org or call 305-674-1040.

We recommend using the browser that gives you the quickest speeds for your everyday use. Our top choices are Google Chrome and Safari.

For showtime, if you’re experiencing issues, a first step might be to turn the wi-fi off on your other devices. Or, for the strongest connection, connect your device to your router directly with an ethernet cable.